Refund policy

Last Updated: May 28, 2026

Because we sell food products, we maintain strict food safety standards.

Return & Refund Policy

Thank you for shopping with Wholesome.

Due to the nature of our food products, we only accept returns under limited conditions outlined below.

1. Return Eligibility

We accept returns only if all of the following conditions are met:

  • The return request is initiated within 7 days of the delivery date

  • The product is unused, unopened, sealed, and in its original packaging

  • The product is in the same condition as received

  • Proof of purchase is provided (order number or receipt)

For health, safety, and quality assurance reasons, we cannot accept returns for products that have been opened, used, damaged after delivery, or improperly stored.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or partially consumed food products

  • Products with broken or tampered seals

  • Items damaged due to improper handling or storage by the customer

  • Clearance, promotional, or final sale items

  • Gift cards

3. Return Shipping

Customers are responsible for arranging and paying for return shipping costs.

We do not provide return shipping labels or reimburse shipping expenses unless the return is due to:

  • An incorrect item sent by Wholesome

  • A product that arrived damaged or defective

We strongly recommend using a trackable shipping service, as Wholesome is not responsible for returns lost or damaged during transit.

4. Return Approval Process

To request a return, please contact us at:

Email: hello@wholesome-meals.com
Order Number: [Required]

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product (if applicable)

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider

  • Original shipping charges are non-refundable

Wholesome reserves the right to deny refunds if the returned product does not meet the eligibility requirements outlined in this policy.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of:

  • The product

  • Packaging

  • Shipping label

We will work with you to resolve the issue as quickly as possible.

7. Order Cancellations

Orders may be cancelled only before they are processed or shipped.

Once an order has shipped, it cannot be cancelled.

8. Non-Refundable Situations

We do not provide refunds for:

  • Improper preparation

  • Improper storage after delivery

  • Change of mind

  • Carrier-related delivery delays

  • Orders returned due to incorrect shipping information

Shipping fees are non-refundable unless the error was ours

9. Contact Us

For any return or refund inquiries, please contact:

Wholesome
Email: hello@wholesome-meals.com
Website: https://wholesome-meals.com/